Basically we are a producer base but we are open toward individual or small scope direct buyers, so if you wish to place an order, you can do so by e-mail
To process it we require:
- Your company's name or just your name if you are an individual.
- Full address of your company with phone number.
- Your company VAT's number.
- Contact person in your company who dealing with the transaction.
- Description of the product(s) ordered and the quantity of it.
- Address of delivery if it is different from the company's address.
We get back to you no longer than two business days after receiving your order.
We believe our selves, do contact us if you are not satisfy with our products. If something cloudy, we will try the best to solve something out.
This is a general proposition, certainly we keen on encounter direct personal arrangement with you.
Minimum opening order is US$ 500.00. Orders must be completed in full case pack quantities as indicated in our product information, e-catalog or by our confirmation. Orders not meeting the case pack requirements may be subject to extra charge. In general our lead time is up to 2 months against 50% prepayment after order confirmation.
Our price is subject to change. We will keep our customers informed of price update before they are effective.
Orders will be shipped FOB from Semarang Harbour, Central Java. Special routing may define in written by customers otherwise we will ship at own discretion. Special handling requests may be subject to extra charge. The customer is responsible for any custom fees, import duties, or taxes that apply within each country's policy.
RETURNS / CLAIMS / CANCELLATIONS
As natural handcrafted wood products, it may occur degree of slight differences of finished attributes: texture, grain, color. These are not considered flaws. Direct examine your order upon arrival for any discrepancies and let us notified soonest, as we welcome claims within five working days of receipt. Any shipping damage or loss must be claimed by consignee with carrier. No returns will be accepted without our return authorization confirmation. Returns must be received in their original condition at our warehouse location. Returns may be subject to a certain handling or restocking fee. All cancellations must be requested in writing and confirmed by us.